Here At Kingfisher Furniture We Are Committed To Providing The Highest Standard In Customer Service.
This is what some of our customers are saying about their shopping experience with us at Kingfisher Furniture:
"After careful research on the internet for a suitable adjustable bed, I am so pleased I found Kingfisher Furniture. From the moment I made my initial enquiry, I felt like I was important. I had my personalised bed designed, hand built, delivered and assembled in just a few weeks. The fact I could select from so many options, including design of headboard, fabric, specific mattress types and weight bearing were all a bonus. I knew the bed was being built to my specifications and I was extremely happy when it finally arrived. I was kept up to date several times on the phone by the lovely Nina who explained about selecting headboard shape, which material and colour I could use, I was even offered a swatch of material to see if I was completely happy with my choice. My new bed arrived. I was offered a day and time slot, backed up by phone calls. The bed was assembled professionally and the delivery men were polite and took all the wrappings away with them. The handsets and their different functions were explained. I understand this company is small and family run - this possibly explains why so much personal help is given throughout the ordering and design procedure. I will be recommending Kingfisher Furniture to all my friends. The bed is exactly what I need, the price was very reasonable and was around a third of the price of a comparable bed I was looking at initially.
Carmen Kemperman, North Wales."
MiBed Adjustable Bed. October 2019.
"We recently bought a Dunlopillo mattress, divan base and headboard from Kingfisher Furniture. (our third Dunlopillo bed in the house)
The complete experience proved to be second to none!
Both the owner Mark and Nina who runs the shop, (who by the way is obviously very experienced with Dunlopillo products) found nothing we wanted to be too much trouble and were both a great pleasure to do business with.
We were initially sceptical that a small family business could compete on price with the any of the large online retailers.
Kingfisher were not only competitive, but provided a fantastic level of personal service that these days only a small family business seems capable of.
We would be most happy to use Kingfisher Furniture again and would recommend them unreservedly and without hesitation, for anyone in the market for a new bed.
Dunlopillo Bed. October 2019.
Thank you so much for helping us choose the mattress that suited us. From my initial phone call to you, to keeping us updated on delivery your customer service was first rate. I would have no hesitation in recommending Kingfisher furniture to anyone.
Dunlopillo Mattress. September 2019.
Just to let you know that we are delighted with the new Dunlopillo mattress and wish we had replaced it earlier.
Many thanks to you for your excellent customer service and the smooth delivery.
Sue and Charlie Wise"
Dunlopillo Mattress. September 2019.
"Great experience getting a new Dunlopillo mattress to replace an exiting mattress. Nina was a great help, very friendly, and everything from purchase to delivery was smooth. We'll be back in eight years or so when it's time to replace this one.
Dunlopillo Mattress. August 2019.
I am extremely pleased with not only the quality of the goods we have bought but also the service I received from start to finish.
Nina was very helpful, and I had many conversations with her before putting in the order and then when the order had gone through leading up to delivery.
She also phoned to make sure I was completely satisfied the day after delivery.
The level of service was really second to none and I would certainly recommend 'Kingfisher furniture' to anyone.
MiBed Adjustable Bed. July 2019.
"We were looking to buy a rise & recliner chair and had a number of bad experiences with a number of so called specialists who came and demonstrated their chairs, none of which where what we had asked to see, and took between 3 and 4 hours per demonstration and were significantly more expensive than Kingfisher. We then found Kingfisher Furniture on Google. We live in the North West but needed to see the product before we bought it so one very wet Saturday morning we set off for the lovely village of Alvechurch. Nina, bless her, gave us a lovely coffee and showed us the chairs they stock. She stayed behind over 2 hours to make sure we were happy, nothing was too much trouble. She kept us informed at every stage and was very pleasant throughout. Nina gives customer good old fashioned excellent customer service and I wouldn’t hesitate to recommend her to anyone. Thank you very much.
Celebrity Riser Recliner. July 2019.
"We were able to buy outstanding products, which came with £16 worth of free gifts, from Kingfisher at the lowest price found on the internet. The products were delivered when we wanted them. Throughout the entire process we were kept up to date by Nina. An excellent experience. try Kingfisher, you will not be dissapointed.
Dunlopillo Mattresses. June 2019.
"Thank you so much for making what was potentially a very difficult process, remarkably straightforward.
When I first contacted you I explained the difficult situation we found ourselves in, trying to resolve a significant issue with a previous bed purchase from another supplier.
Whilst those negotiations are still ongoing, they are coming to a close and you have taken a huge burden off our shoulders during that time.
In less than 2 weeks you have turned around a special order to meet the exact needs (and more) of my elderly mother in law.
You understood the urgency from the very beginning and pulled out all the stops to ensure she didn't have to stay in hospital a day longer than necessary.
Your calm and kind nature put me at my ease from Day 1, and I knew we were in good hands.
You kept me updated at every stage, which meant I could provide the reassurance my family needed that everything possible was being one.
You are a fantastic ambassador for the Kingfisher organisation, and it seems this extends throughout the company.
Your delivery team Marcus and Simon were enormously helpful and professional too, which is extra peace of mind as I was unable to be there myself to take delivery.
Thank you so much you for all your advice and support, and I won't hesitate in recommending your products and service to family and
With very best wishes
MiBed Adjustable Bed. May 2019.
"I am very satisfied with my purchase and found the care and attention given to my order was outstanding. Nothing was too much trouble although I made many phone calls check on details of my order. The delivery was very fast and efficient.
I would certainly recommend Kingfisher Furniture without hesitation.
MiBed Adjustable Bed. May 2019.
Thank you for a fantastic service from start to finish. My mum is really happy with her new bed and couldn’t praise the delivery guys enough.
It’s been great dealing with such a professional company and have really appreciated all your help, advice and updates throughout.
Philomena & Mrs Ann O’Neill (Mum)"
MiBed Poppy Adjustable Bed. April 2019.
I would like to say a big thank you to you and Kingfisher Furniture for all your help. It was great to find someone who was able to understand what we needed in a mattress and fulfil our needs. The mattresses were delivered by very considerate young men, who arrived exactly when they said they would.
We are very pleased with our mattresses and I have to say I have slept better since having new mattress and my husband has been able to move better with the firmer mattress.
I have already recommended your company to a friend and will have no hesitation recommending you to others.
Thank you again to you and kingfisher Furniture."
Mr & Mrs Winterson"
MiBed Holly 2150. April 2019.
"Great product, but FANTASTIC service!! Helpful and informative when I phoned in. Great product knowledge and awareness of customer needs when we visited the showroom and then managed to get a bed ordered, built and delivered in just a couple of weeks! Good follow-up customer service too. Well done Nina, can’t recommend highly enough."
MiBed Holly 2150 Adjustable Bed . April 2019.
"I cannot recommend this Company highly enough, from the initial phone call from Nina to confirm my order to the delivery and installation of my bed, they were faultless. Nina kept me updated of the progress of my order, which was ready ahead of schedule, and the young men that delivered and assembled it could not have been better. As for the bed itself, it is simply stunning, very easy to use and very comfortable. It is also exceptionally well made. I would not hesitate to recommend this company to anyone needing a stylish new bed, at an unbelievably competitive price."
MiBed Upholstered Bed Frame. March 2019.
"Thank you so much for the most amazing care, understanding and service that I received from yourself, Kingfisher Furniture and Keen and Able. Most importantly the service from yourself.
I had a lovely nights sleep last night on my new lovely just what I need mattress. I've had issues with 2 previous bed companies which brought me to find yourselves and I'm so very glad that I did. Just perfect on all aspects.
I wouldn’t hesitate to recommend yourself and Kingfisher Furniture to other buyers and would definitely use your services again.
Millbrook Beds Purchase . March 2019.
"I Recently purchased A Furmanac Elite Zelda Mibed and am very pleased with the whole experience from order to delivery. A very high level of communication from Nina at Kingfisher Furniture. At time of order i expected several weeks but Nina brought this down to 10 days. A delivery date was determined and the bed arrived on that date and within the time frame. Two men delivered the bed, set it up and were very professional and quick.
Am very pleased with the bed, i am sure it will meet the needs that an adjustable bed gives. Top marks to Kingfisher Furniture and Nina. Alan Purser."
MiBed Purchase . March 2019.
"Absolutely top class customer service from your company, from sales agent to delivery men!
MiBed Purchase . March 2019.
"Its a very rare thing for me to actually want to take time to review a product or service, unless I find it more than meets all expectations. In the case of kingfisher Furniture, and definitely the case of its fantastic customer care lady Nina, this is an absolute pleasure to do so. The service, advice , help and constant communication regarding the choice of product, build time and delivery date has been outstanding and one of the best people and places I have ever had the good fortune to deal with. Whether it's price, quality or customer service, if kingfisher Furniture are able to supply the product you are after then do not hesitate to use them. Many thanks for making my experience so pleasant Nina
MiBed Purchase . February 2019.
"After searching the website for a new bed for my mother, I came across Kingfisher Furniture and noticed that they sold a make of bed that my mother had previously had. After contacting them, Nina went through various options with me, asking about my mother and how she would be using the bed - not just for night sleeping, general weight/height, mobility. Nina showed me a few options whilst I was on the computer, which she explained in more detail. Rather than rushing the order through she said she would get a few more options and would call me back the following day to go through them. The following day, Nina phoned as promised and several other options were looked at. Everything was explained in detail and decided on one of the options that Nina had recommended. The order was taken, VAT exempt forms were emailed over for sending back and Nina kept me informed by email/text about when the order would be arriving - just over a week. Again the day before the agreed delivery, a text message was sent to give me an a time slot within a 3 hour time scale (8-11pm) and the bed arrived about 9.30am. The guys that delivered it were excellent - nothing was the bother. Mother loves the bed and is really comfortable. This company is first class. Not a company that is just interested in taking your money and pushing a sale, but cares for the end user. Thanks Nina for all your help, I'll certainly be recommending you!
Newcastle upon Tyne"
MiBed Purchase . February 2019.
"Just purchased an adjustable bed, very happy with the service I received from my initial enquiry to delivery and installation , highly recommend thanks."
MiBed Purchase . February 2019.
I am writing to express our appreciation for the very fine service we received from you at all stages from the ordering to the delivery of a bed for my father. Due to the time you spent ensuring that the specifications of the bed fully met our requirements and the speed and efficiency of manufacture and delivery, we received exactly the product we wanted at a timetable which exactly matched our needs. The standard of the bed itself is equal to the standard of your service - and we can think of no higher praise!
With many thanks again and our very best wishes
Mr & Mrs Crossley"
MiBed Purchase . January 2019.
"I cannot praise Kingfisher Furniture enough, I have been through a very upsetting time recently but the help and understanding I received from Nina was second to none, I cannot thank her enough for her care and understanding. My bed was delivered when I was told it would be, put together in no time at all by two courteous delivery men and I am highly delighted with my purchase . If the world was made up of people like you Nina, it would be a much nicer place to live in. Kindest regards Pat Gorringe."
MiBed Purchase . January 2019.
"I can not recommend this company enough for the help I was given by Nina over what type of mattress and adjustable bed. She spent time talking to me and finding out what my needs and what type of mattresses I have before as I have had difficulty finding the right one for me. As I wanted my bed as soon as possible she sortedit for me and kept me up to date on delivery dates. The two lads that delivered the bed were also excellent they assembled it for me and showed me the controls and made sure I didn’t have anymore questions all the packaging was taken away. I would highly recommend this company to anyone looking for furniture. I had been to many sites but I am so glad I called this one absolutely faultless."
MiBed Purchase . December 2018.
"Excellent customer service from Nina. Mi bed is extremely comfortable (Love the little union jack) I would recommend this company"
MiBed Purchase . December 2018.
"Purchasing an adjustable bed from Kingfisher Furniture has been a remarkably stress free experience, from the initial discussion with Nina, who could not have been more helpful, through to the ‘bang on time’ delivery by two very pleasant, polite and happy young men. They took time to demonstrate the bed and left only when they were sure the operation instructions were clearly understood. My wife is thrilled with our Executive/Malvern 2150 bed, and we experienced a very high level of service.
Thankyou. Kind regards from Gerald Hooper."
MiBed Purchase . November 2018.
" I just wanted to say I am so pleased with the new Alpina adjustable bed. You have been so helpful and getting it delivered for when my husband came home from hospital, very quick faultless service. The delivery drivers were very careful getting it up the stairs and setting it up too! Can’t praise Kingfisher Furniture enough! What a lovely caring family business you are!
Many thanks Julie Digby "
MiBed Purchase. October 2018.
"From the very first contact via an email sent to the Kingfisher website one evening to enquire on products right up to and after delivery, I have received nothing but the best customer service.
My original email was replied to immediately and included links and prices to all the products I had asked about, I was also promised a call back the following day to discuss my query further. As promised I had a call from Nina whose product knowledge was second to none and since that call I have been kept informed on every single step of my order, I was sent fabric samples and all options were discussed to ensure that I had chosen the most suitable bed for our requirements.
I have now had the most gorgeous bed for a couple of weeks and both myself and my husband have had the best night's sleep in a very long time, everyone who has seen it says it looks like something out of a magazine. The bed has been manufactured to the highest standard and you can really see the quality, the delivery process and the friendliness of the boys who built it and ensured everything was to our satisfaction was absolutely spot on.
This company really care about their customers and it shows, I would not hesitate to recommend Nina and the team to other people and I would happily return to shop here again. If I could rate 11 out of 10 I gladly would!
Scotland. Hestia MiBed Adjustable Bed Purchase. October 2018.
"Just taken delivery of MiBed Alpina Adjustable Bed and very satisfied with the buying experience. From
placing the order we had great help from Nina with her in depth knowledge of the product and we were kept informed of the estimated time and delivery of the bed. We chose the two man delivery and installation of the new bed, removal of the old one and all packaging materials which was a smooth and efficient service completed in 35 minutes The bed is well made, good quality and very comfortable. I would have no hesitation in recommending Kingfisher Furniture to any prospective buyer and would like to thank them for the 5 ***** service we received.
Shirley & Brian"
MiBed Purchase. October 2018.
"I have a 7 year old adjustable MiBed with Anna mattress (1000 springs). Having a bad back with 3 cracked Thoracic Vertebra I wanted to change the mattress to a more firmer one. All retail outlets contacted stated that all the firm mattresses they had or could obtain were not suitable for an adjustable bed.
In desperation I used ‘Google’ to find MiBed, and up came Kingfisher Furniture !!
How lucky that was!!
Even more lucky was to speak to Nina. She was a mine of information. Helped me no end in finding me a firm mattress for my adjustable bed. It was a Malvern mattress (2150 springs), made for and by MiBed. Just what I wanted.
Ordered and delivered within 7 days.
All in all what wonderful service. Extremely well recommended from start to finish.
Customer in SELSEY, West Sussex."
MiBed Purchase. September 2018.
"May I thank you for your excellent service especially from Nina. following my purchase of two
Furmanac Diane adjustable beds.absolutely Brilliant.
Regards Stephen R.Field.
MiBed Purchase. September 2018.
Just to say thanks for your kindness and helpfulness on the telephone the other day . I needed the bed delivered fast and you managed it 👍
My guests won’t have to sleep on the floor .
Great polite service at a good price , your company will go far 👍👍👍
Regards lance "
Divan Bed Purchase September 2018.
"Thank you for an absolutely superb service, both with order and delivery. Our guests said it was very comfy!
Jay Be Folding Bed Purchase. August 2018.
"Buying an adjustable bed is a minefield. Most providers wish to bring one demonstration bed to your home and hard sell a “pig in a poke”.
I was pleased to find the well laid out “Adjustable Bed” section of Kingfisher Furniture of Redditch.
Their site was very clear and more detailed than most others I visited.
Their service was exemplary and I give particular praise to Nina.
She gave unbiased advice and was unstinting with her time even phoning back with further information but never a hint of pressure to buy.
I was informed about Mi-beds and Healthbeds of Rotherham and, in particular, their wallhugger beds. I was able to arrange a visit to Healthbeds large showrooms where I was given unrushed attention and full details of what I had chosen before further discussion with Nina and ordering through Kingfisher Furniture.
Kingfisher Furniture fulfilled their contract on time and kept me informed of progress right up to delivery. They also made a follow up call to check that delivery had gone well and that I was satisfied with the service.
I recently purchased a Breasley Mattress from this company after months of trying to find the right mattress..Nina gave me information ,advice, and listened to what I wanted for my own comfort. At no time did I feel pressured or expected to order at the time. I took time to think over what I had been told and 2 weeks later I ordered my mattress... it is wonderful everything I wanted and more.
After sales support is friendly and happily dealt with.
I would recommend this company and will definitely use again.
Breasley Uno Memory Pocket 2000 Purchase. August 2018.
"Excellent customer focus & delivery. Sales staff helped me get the right bed for my budget.
"You Are A Star For Putting Up With All The Queries And Questions Malcolm Put To You. Also For Being Patient, Attentive, Polite And Considerant With Us Throughout The Purchase Proceedings And Beyond" Rosemary
Again Many Many Thanks From Us Both.
Rosemary & Malcolm
February 2018. MiBed Purchase.
I contacted Nina at Kingfisher Furniture in order to find out more about Mibed.
Dad was in hospital and I was totally in a spin about the different beds and widely varying prices.
From the very first call Nina made everything make sense, she was professional, sympathetic and understanding.
With her help we soon decided which bed would best suit Dads need and the order was "rushed" through production.
I wholeheartedly recommend this Company and the efficiency of Nina.
January 2018. MiBed Purchase.
Brilliant, personal service.
Nina in particular at Kingfisher Furniture went above & beyond the call of duty working late after closing hours to ensure our bed would arrive in time for Christmas.
Very accommodating, friendly & helpful taking the time to ensure we got the right bed for us.
We were kept informed every step of the way & the delivery service was great also ensuring they delivered when & how they said they would, ie delivered within the allocated timeslot, phoned half an hour before they arrived, set up the bed & took all the packaging away & again did so in a friendly & professional manner.
Nina even called to ensure the delivery guys had arrived when they said they would.
Great, all round, faultless service which seems so rare now days.
We are very happy with our purchase & the whole process so wouldn't hesitate to recommend Kingfisher Furniture. 5 star + store & service ******
December 2017. MiBed Purchase
I am more than happy to give Kingfisher a glowing testimonial.
My sister - in - law is not well at the moment and will be spending Christmas with us. We needed a spare bed for her and ordered this in November via Kingfisher, hoping there would be enough time before Christmas for delivery. Although the manufacturer, Jay Be, could not guarantee this, Kingfisher liaised with the firm to try to ensure we would have the bed in time. AND WE HAVE!
Whether via email or phone, Kingfisher staff have given excellent customer service being helpful and informative with a positive attitude. I would certainly use the firm again and recommend friends.
In an age when pleasant, efficient service to customers is not always available, Kingfisher staff stand out. Well done and thank you for your concerned efforts on our behalf.
I wish you all a very well -deserved, Happy Christmas and prosperous New Year.
With best wishes
December 2017 JayBe Footstool Bed Purchase
I wish to express my sincere gratitude to you for all the friendly help, advice and support you so patiently gave to me to enable the purchase of my new Mi Bed, which has proved to be perfect.
Having never purchased on line before I was not very confident but the knowledge you have of your company products and the reassuring way you explained the process of the purchase helped make my choice of bed a successful experience.
You dealt with the whole purchase most efficiently and made dealing with Kingfisher Furniture a pleasure. You are a great assett to your company Nina.
I will have no hesitation in making future transactions with you and have already recommended Kingfisher to family and friends.
From start to finish everything went smoothly. It was gratifying to be kept informed regularly of the progress of my order and I was pleasantly surprised at the speed of the purchase transaction.
Due to my husbands sudden illness I had to delay delivery of my bed and you kindly organised this on my behalf and arranged the subsequent delivery.
The delivery men arrived in the allotted time frame, assembled the bed and removed all packaging satisfactorily.
Once again , thank you so very much for all your kind care and consideration.
MiBed Purchase December 2017.
" Hi All,
I am sending this email to say what brilliant service we have had from Nina reference getting a pair of electric beds for my disabled parents. The service has been second to none and I will certainly recommend your company in the future and it is nice to see there are still some companies out there where customer service is king. Many thanks Nina you are a star,
Kind Regards Mark and Liz ( Lincolnshire November 2017) "
MiBed purchase. November 2017.
"We bought 2 single (Mi bed) adjustable beds from Kingfisher Furniture, NINA was so helpful from start to finish and she went out of her way to make us understand how to choose the mattresses/ she even answered the phone or called us back on her day off with any enquires we had, it took us very long time to decide to choose the right type of mattresses and base, NINA was so professional and never put any pressure on us to buy any products for a quick sale, I would definitely recommend Kingfisher Furniture to anyone.
Myself and my wife would like to thank NINA for helping us for everything and making us understand how to choose the product, we are having a very good sleep and enjoying our new beds."
Vinod - Bina. September 2017. MiBed Purchase.
"Great item of furniture for storing my cds,also delivery was good.
Darren Mucha. September 2017. Sherwood Oak DVD/CD Ten Drawer Storage Cabinet.
"After using High street stores before and had pushy salespersons decided to try online purchasing and so glad we did.
Purchased one bed and mattress and was so pleased that purchased a second.
"After a bad experience with a major furniture chain, Kingfisher Furniture were recommended as an alternative supplier for a Furmanac adjustable bed.
The service provided has been outstanding from start to finish. Nina has an incredible knowledge of the products and is so helpful. Nothing is too much trouble. The bed is beautiful, it has a top quality finish and is so comfortable. Having suffered for years with a spinal condition, I have never slept better.
I cannot recommend this company and their products highly enough".
Kirsty Miller, Cambridgeshire. August 2017. MiBed Purchase.
"From the first contact with Nina at Kingfisher Furniture we felt our enquiry was being dealt with efficiently and with understanding, helping with our choice of Mi-Beds.
Our order and follow up has been excellent, keeping us informed at all times, we have and in the future would recommend
Kingfisher Furniture to friends and family. The beds are as advertised and we are very satisfied with them."
Yvonne and Peter Chatfield, Somerset. July 2017. MiBed Purchase.
"I needed an electric bed for a 100 year old who was struggling to sleep comfortably at night.
I contacted Kingfisher furniture and spoke to Nina, ( several times ) who could not have been more helpful.
The bed arrived incredibly quickly, ( important as we wanted to get our money's worth ! ) and was fitted by two lovely gentlemen.
The bed was an instant success and a year later is still being used.
I would use this company again and really appreciated the personal touch that was offered. "